商務(wù)英語(yǔ)接待來(lái)訪口語(yǔ)
下面是CN人才網(wǎng)小編搜集的商務(wù)英語(yǔ)接待來(lái)訪口語(yǔ)，歡迎瀏覽。
接待來(lái)訪
receiving clients
1.商務(wù)建議
熱情周到地接待來(lái)訪客戶，會(huì)給初次會(huì)面的客戶留下良好的第一印象，從而順利開啟雙方合作的大門。通常，接待人員會(huì)遇到兩種客戶：預(yù)約到訪的客戶(clients with an appointment)和無(wú)約造訪的客戶(clients without an appointment)。 may i help you?(我可以為你效勞嗎?)通常是招呼客戶的第一句話，進(jìn)而以do you have an appointment?(您預(yù)約了嗎?)來(lái)確認(rèn)進(jìn)一步的接觸。
2.商務(wù)英語(yǔ)情景對(duì)話
(1)receiving clients with an appointment
接待預(yù)約客戶
a:good morning, sir. welcome to our company. may i help you?
早上好，先生，歡迎光臨我們公司。我可以為您效勞嗎?
b:good morning.i would like to see mr.stone?
早上好，我想見史東先生。
a:have you made an appointment?
您提前和他約好了嗎?
b:yes, i've got an appointment with him at 9:30.
是的，我和他約好九點(diǎn)半見面。
a:can i have your name, please?
能告訴我您的姓名嗎?
b:tom baker,the sales manager from american sunshine company.
湯姆·貝克，美田陽(yáng)光公司銷售部經(jīng)理。sales manager銷售部經(jīng)理
a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once
讓我查查，是的，貝克先生，我們一直在恭候您的`光臨。請(qǐng)坐，我馬上給他打電話。
b:thank you!
謝謝!
a:mr.stone should be with you shortly. in the mean time,would you please sign the visitor's book?
史東先生馬上就會(huì)過(guò)來(lái)見您。現(xiàn)在，請(qǐng)?jiān)趤?lái)客簿上簽字好嗎?
b:ok.
好的。
a:please come with me,i will show you to the conference office.
謝謝，請(qǐng)跟我走這邊，我?guī)?huì)議窒。conference office 會(huì)議室
(2)clients without an appointment
無(wú)約造訪的客戶
a:good morning，how cani help you?
早上好!我可以為您效勞嗎?
b:hello,i'm rich miller from nw company.here is my business card.i'd like to see mr.white.
你好!我是nw公司的瑞奇·米勒，這是我的名片。我想見懷特先生。business card 名片
do you have an appointment,mr.miller?
您預(yù)約了嗎?
a:i'm afraid not.but i have got something urgent to discuss with him.
恐怕沒有，但我有要事和他商談。 urgent v.緊急的
b:can i ask what you wish to see him about?
請(qǐng)問(wèn)您找他有什么事?
a:well,i've found a small problem in the contract he asked me to examine yesterday.
哦，我發(fā)現(xiàn)他昨天要我審閱的合同有點(diǎn)問(wèn)題。
b:i see.please bave a seat,while i see if he is available now.
我明白了,請(qǐng)坐，讓我看看他現(xiàn)在是否方便。available a.有空會(huì)面的
a:thank you.
謝謝。
b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?
米勒先生，很抱歉，懷特先生正在打長(zhǎng)途電話，十分鐘之后有空，您等一下好嗎?long-distance call 長(zhǎng)途電話
a:not at all.
好的。
b:would you like some coffee or tea?
給您來(lái)點(diǎn)咖啡或者茶怎么樣?
a:coffee would be fine.thank you.
咖啡吧，謝謝你。
3.商務(wù)英語(yǔ)核心句型
wbat can i do for you today?/ how cani help you?
今天有什么需要我?guī)兔Φ?
may i help you?
我可以為您效勞嗎?
i have an appointment with mr.wang,the director of marketing department at 10.
我和市場(chǎng)部主管王先生約定十點(diǎn)鐘見面。
i am here to see ms.smith.
我來(lái)這里見史密斯夫人。
mr. green is expecting you in his office.
格林先生在辦公室恭候您。
please have a seat,he will be here very soon.
請(qǐng)坐，他馬上來(lái)見您。
could you wait here for a while?
您能在這兒稍等片刻嗎?
4.商務(wù)英語(yǔ)情景詞匯
chairman, president 董事長(zhǎng)，總裁
deputy general manager 副總經(jīng)理
chief executive office總裁首席執(zhí)廳官
head of the office 辦公室主任
general manager 總經(jīng)理
business leader/headman 組長(zhǎng)
board president 董事長(zhǎng)
financial executive 財(cái)務(wù)主管
director general總監(jiān)
sales representative 銷售代表
vice-president 副總裁
職聲小貼士：一般來(lái)說(shuō)，西方人講究先約再見，但如遇緊急情況，偶爾也會(huì)無(wú)約迨訪，訪客一般會(huì)主動(dòng)提供名片。接待人員應(yīng)禮貌地問(wèn)訊約見的一些必要信息，熱情得體的進(jìn)行接洽。
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